Refund policy

Gash Luxury – Return Policy

At Gash Luxury, we take pride in offering high-quality luxury products. Due to the nature of our products, we maintain a strict no-return policy on opened items. However, we ensure every purchase is met with excellence and offer solutions for any concerns.

Eligibility for Returns & Replacements

✅ Damaged or Defective Items – If your order arrives damaged or defective, contact us within 48 hours of delivery for a replacement.
✅ Wrong Item Received – If you received the wrong product, we will arrange an exchange at no additional cost.
❌ Opened Products – Due to hygiene and product integrity, we do not accept returns on opened or used FreshMesh bottles.
✅Change of Mind – We currently do offer refunds or exchanges for change of mind.

How to Request a Replacement

📧 Email info@gashluxury.com within 48 hours of delivery with:
✔️ Order number
✔️ Clear photos of the issue
✔️ A brief explanation of the problem

We will review your request and process a resolution within 5–7 business days.

 

At GASH Luxury, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you are not entirely satisfied with your handbag, or if it arrives damaged, you may return it within 5 days of receiving your order.

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at info@gashluxury.com within 5 days of receiving your handbag. Please include your order number and a brief description of the issue.

  2. Provide Photos: Attach clear photos showing the damage or the reason for your dissatisfaction. This helps us understand the issue and process your return quickly.

  3. Return Authorization: Once we review your request, we will provide you with a return authorization and instructions on how to return the item.

  4. Return the Item: Please ensure the handbag is returned in its original packaging, including all accessories, dust bags, and tags.

  5. Refund Process: After we receive and inspect the returned item, we will process your refund or exchange. Please allow 5 business days for the refund to appear in your account.

Please Note:

  • Returns must be initiated within 7 days of delivery.
  • Items that have been used, damaged, or altered in any way after delivery are not eligible for return.
  • Shipping costs for returns may be the responsibility of the customer unless the item was received damaged.

If you have any questions or need further assistance, please do not hesitate to contact our customer service team. Your satisfaction is our top priority.

 

FreshMesh by Gash Luxury – Satisfaction Policy

At Gash Luxury, we believe true luxury starts from within. We stand behind FreshMesh, our premium internal deodorant, crafted to keep you feeling fresh and confident all day.

Our Commitment to You

We want you to love your FreshMesh experience! While individual results may vary, we are committed to your satisfaction. That’s why we offer a Satisfaction Assurance Policy instead of a traditional money-back guarantee.

If You’re Not Satisfied, Here’s What We Offer:

1️⃣ First-Time Try Assurance – If you don’t notice a difference after using FreshMesh consistently for 14 days, we’ll offer you a one-time replacement OR a store credit towards another Gash Luxury product.

2️⃣ Quality Guarantee – If your product arrives damaged or defective, we’ll send a replacement free of charge.

3️⃣ No Refunds for Opened Bottles – Due to hygiene and product integrity, we cannot accept returns on opened bottles.

How to Claim

To request a replacement or store credit, email info@gashluxury.com with:
✔️ Your order number
✔️ A brief reason for your request
✔️ Proof of purchase (screenshot or receipt)

We are here to ensure your luxury freshness experience is nothing short of amazing! 💎✨